What is Follow the Sun Model?
Follow
The Sun Model (FTS) is a method in which the workload is distributed
to companies located across the world. The aspect of varied time zone
makes the 24/7 support easier. This method is adhered to, by many
managed service providers in various countries. Follow the Sun model
is of great use to managed service providers, because it simplifies
the workflow and at the same time reduces delays. There are many
advantages involved in adopting this model,
Support
The
main advantage of FTS model is support availability. It provides
support whenever the customer is in need of it. It ensures increase
in productivity levels, which consequently leads to company’s
growth.
Customer Satisfaction
This
model ensures customer satisfaction since it ensures support is
available 24/7.
Time
It
reduces the time period involved in completing a project since the
work is done round-the-clock across the globe.
Peer Review
Frequent
peer checking enhances quality. Peer review can be achieved in many
other ways but the turn around time in this model is a real advantage
and thus it enhances the quality of the work done.
Cost Reduction
It
reduces software licensing costs. In certain situations, the cost of
software tools equals a significant proportion of the project cost.
This is often true for Managed Service Providers. There is a possible
way to distribute the license costs over more than one-time zone
thereby reducing the total number of licenses required.
FTS can
be implemented when one needs to create a global team. It can be
implemented even while trying to forge stronger links between two
businesses. Irrespective of its complexity, follow-the-sun model is
widely accepted and successfully implemented by most of the Managed
Service Providers.
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